Orders are processed and shipped within 24-72 hours, weekends and holidays excluded.
All items are issued tracking numbers and shipped USPS Priority Mail, which usually takes 2-4 days to arrive. Express Mail shipping is also available and generally takes one day to arrive after the order has shipped.
Town Clothes ships worldwide. All items are shipped USPS Priority International, and rates depend on the weight and size of the item.
Priority Mail International is a mid-priced shipping method.
Express Mail International usually arrives within 5-7 days after processing and comes with tracking, confirmation, and insurance. We recommend this shipping method for time-sensitive deliveries. (Depending on the customer’s country’s customs department, this shipping method may take longer than 5-7 days. This is not the responsibility of Town Clothes.)
All customs duties, taxes, or fees are the sole responsibility of the customer. Town Clothes is required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.
All items (excluding sale items, which are FINAL SALE) may be returned within 7 days of delivery as long as the garment is returned with the tags still attached and is unwashed and unworn. Please email firstname.lastname@example.org with “RETURNS” in the subject line to receive a return form. All requests for returns made after the 7 day period will be denied. All Returns are granted in the form of store credit. Store credits are valid for one year from the date they are issued.